How We Deliver Care
Before providing any services we will need to talk with the person who is going to be receiving the service, perhaps with your carer, if there is one, and with the social services or health department which may have made the referral. You will also be given a copy of our comprehensive Service User Guide and offered a copy of our Statement of Purpose.
This will lead to a comprehensive assessment being prepared with the service user to ensure all areas of care and support are covered and agreed with all concerned.
We want to build up a full picture and will do this as quickly and tactfully as possible. All the information will be treated confidentially. Our aim is always to make sure that we understand what the service user needs and what their preferences are in relation to the service they receive, so that we can respond appropriately.