Safeguarding Our Service Users

Safeguarding our Service Users


At Milford Del Support Agency Ltd we are committed to ensuring the protection of children and vulnerable adults from abuse.  In order to do this you should be aware that all staff have a duty to prevent or minimise abuse by immediately reporting any concerns, suspicions or allegations of abuse to their line manager.  In the event of a line manager not being available, all staff are trained to report concerns to the Isle of Wight Independent Safeguarding Team.


Milford Del Support Agency Ltd believes that Service Users should be enabled to express their views as clearly and candidly as they wish.  We recognise that some of our service users may not be able to communicate easily and therefore we encourage such service users to ensure that they have independent representatives to speak for and represent them wherever and whenever appropriate.

Confidentiality and Security of Information:

Milford Del Support Agency Ltd will ensure that all personal information is:

  • Obtained and processed fairly and lawfully
  • Held only for specific and lawful purposes and not processed in any manner incompatible with those purposes
  • Relevant, adequate and not excessive for those purposes
  • Accurate and where necessary kept up to date
  • Not kept for longer than necessary
  • Processed in accordance with your rights
  • Securely kept
  • Not transferred outside the UK