Our ongoing commitment update
Participation - we promised to improve how we involve you in your services. People told us that they feel a lot more involved in their care and support and bigger decisions that we are making as an organisation. However, this is a continuous development area and our Care Gurus have some exciting new ideas for quality assuring services from a person led perspective. Watch this space!
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Specialising to your needs - We promised to develop an MDT of clinical experts to support us to give you the most bespoke and specialist advice to you and the teams who support you. We have achieved this and are now working with our experts to provide further training opportunities for our staff. The team are actively researching new approaches and the voices of different communities to establish ongoing opportunities for the people that we support and the wider community.
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Leadership - We promised to increase our leadership team with skilled professionals who care about your progress and are able to support your teams to grow and develop with you to ensure a culture of continuous high quality. We've achieved a positive structure across the organisation where people feel listened to and involved in their care. However, continuous development is continuous for a reason! We've introduced new training opportunities to our management teams and we will assess the benefit of increased training on the delivery of care.
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Accountability - We promised to be accountable and open when things don't go to plan. We increased opportunities for staff to escalate concerns and to be supported to grow and develop in a transparent culture. We've worked with other partners and our internal team to develop and establish an improved culture across the organisation and now that we have those clear and well established structures, we will continue to develop on this further.
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