Privacy Policy

Privacy Statement

Milford Del Support Agency Ltd Company No. 04641461 Registered in England and Wales

Registered Address: 77 Sandown Road, Sandown, Isle of Wight, P036 9LE

1. Introduction

Milford Del Support Agency Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Statement explains how we collect, use, and safeguard your personal information when you visit our website at www.milforddel.co.uk (the "Website").

We act as the data controller for the personal data you provide to us, and we comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and all related UK data protection legislation (together, the "Data Protection Legislation").

By using our Website, you accept the practices described in this statement. If you do not agree, please do not submit personal data to us.

2. Information We Collect

Information you provide to us — such as your name, email address, postal address, and phone number — when you complete enquiry forms, request marketing communications, or otherwise contact us through the Website.

Information we collect automatically when you visit the Website, including your IP address, browser type and version, operating system, time zone, the pages you visit, how you interact with our site, and the date and time of your visit.

Information from other sources, such as information received when you use other websites or services we operate.

We retain personal data only for as long as is necessary to fulfil the purpose for which it was collected, to meet our legal, regulatory, and contractual obligations, and in line with the Records Management Code of Practice for Health and Social Care.

3. How We Use Your Information

We use your personal data to:

• Fulfil our contractual obligations to you or to a Service User you represent;

• Provide the services, information, or responses you have requested;

• Send you newsletters and marketing information (only where you have consented);

• Notify you of products or services that may interest you;

• Improve, personalise, and secure our Website and services;

• Analyse Website usage, troubleshoot issues, and measure the effectiveness of our communications;

• Detect and prevent fraud; and

• Comply with our legal and regulatory obligations.

Our legal bases for processing are: your consent, the performance of a contract, our legitimate interests (such as improving our services and securing our systems), and compliance with legal obligations.

4. Cookies

Our Website uses cookies to distinguish you from other users and to improve your browsing experience. Please see our Cookie Policy for full details.

5. Sharing Your Information

We do not sell your personal data. We may share it with:

• Members of our group of companies;

• Trusted suppliers, sub-contractors, and business partners who help us deliver our services;

• Third parties where you have consented to receive information from them;

• Analytics and security providers that help us improve and protect the Website;

• Prospective buyers or sellers if we sell or acquire a business or assets; and

• Law enforcement, regulators, or other authorities where we are legally required to do so, or to protect our rights, property, or the safety of others.

6. International Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place — such as UK adequacy regulations, the International Data Transfer Agreement (IDTA), or UK-approved Standard Contractual Clauses — so that your data continues to be protected to UK GDPR standards.

7. Keeping Your Information Secure

We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or damage. Where you have a password to access parts of the Website, you are responsible for keeping it confidential.

Please note that transmission of information over the Internet is never completely secure, and any transmission is at your own risk.

8. Your Rights

Under the Data Protection Legislation, you have the right to:

• Access the personal data we hold about you;

• Request correction of inaccurate or incomplete data;

• Request erasure of your data ("right to be forgotten");

• Restrict or object to our processing of your data;

• Request data portability;

• Withdraw consent at any time (where processing is based on consent); and

• Lodge a complaint with the Information Commissioner's Office (ICO).

We will respond to any valid request within one month of receipt and will not charge a fee in most cases.

You can exercise your rights by contacting us using the details below, or by clicking "Unsubscribe" in any marketing email to opt out of further communications.

9. Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Please review their privacy policies before providing any personal data.

10. Automated Decision-Making

We do not make decisions about you based solely on automated processing that would have a legal or similarly significant effect on you.

11. Contact Us

If you have any questions about this Privacy Statement, wish to exercise your rights, or want to update your information, please contact us:

Milford Del Support Agency Ltd 77 Sandown Road, Sandown, Isle of WIght, PO369LE.

Website: www.milforddel.co.uk

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner's Office (ICO):

• Website: https://ico.org.uk

• Helpline: 0303 123 1113

This Privacy Statement is reviewed annually, or more frequently where necessary, to ensure continued compliance with the Data Protection Legislation.

Last reviewed: April 2026